Refund Policy

This Refund Policy is part of our Terms of Service. It explains when you can cancel an order and what you get back. Neurolist is a trade name of Germ Bud LLC.

At a glance

1. Before design starts: full refund

Design starts when you submit your brief. Until then you can cancel and receive a full refund of the amount paid.

2. After design starts, before delivery: 50% refund

If you cancel after submitting your brief but before we deliver, we refund 50% of the amount paid for the affected items, reflecting the design work already done.

3. After delivery: no refund

Delivered work is not refundable. Instead, each delivered item includes two revision rounds within 7 days of delivery, within the scope of the original brief (see section 6 of the Terms).

4. Orders with several products

Each product or variant in an order is assessed separately. If some items are delivered and others are not, the rules above apply to each item individually. Refunds are calculated on the amount actually paid for the affected items, after any volume discount.

5. If we cannot deliver

If we decline or cancel an order, or cannot complete it, you receive a full refund for the items not delivered.

6. How to request a cancellation or refund

Open your order (in your account or through your private order link) and use Request cancellation. The order page shows the refund amount under this policy before you confirm. You can also email neurolist.agency@gmail.com from the email address used for the order, with your order number (for example NL-1002). We confirm the refund amount and issue it to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank or card issuer.

7. Payment disputes

If something went wrong, please contact us first so we can resolve it quickly. Opening a chargeback without contacting us may delay the resolution.

8. Your legal rights

This policy does not limit any rights you may have under the mandatory consumer protection laws that apply to you.